Operations Manager, ( Lodges) Fota Island Resort Cork

Whether in our kitchens, dining rooms, event venues, accommodation or offices, our singular purpose is to captivate guests with our unparalleled quality, service, and food and wine knowledge. We achieve this through the excellence, innovation and passion of our team members.

Fota Island Resort are currently recruiting for a Lodge Operations Manager to join our renowned accommodation team.

This is our commitment to you

- A strong renumeration package

- Company risk/illness scheme cover

- Use of Health Club

- Free staff meals while on duty

- Company funded Education Programmes

- Discount on Hotel and Golf Club Dining options of up to 50%

- Reduction on accommodation for family and friends

- Discount for Spa treatments and products

- Staff parking

-Service awards

-Employee of the year

- A rewarding career that involves first rate training and education, mentoring and development, attractive compensation, and inspiring rewards and recognition.

This job requires working weekends and Bank holidays.

Own transport essential.

Key responsibilities of this role:

- To establish & maintain the highest standards of 5 star cleanliness in all lodges and public lodge areas commensurate with a luxury 5 star Resort Hotel.

- To establish a routine and plans so that all lodges are maintained to the highest 5 star standards in relation to furniture, fittings, carpets and coverings.

- Manage Customer Service Relations with all Lodge Guests.

- Ensuring effective communication and delivery of services to the Lodge Department from the Resort Management team including the Facilities Manager, IT Manager, Lodge Reservations Co-ordinator, Head Gardener, Sales & Marketing, HR and all stakeholders and service providers.

- Prepares and manages all expense budgets including payroll ensuring it is within set company budgets.

- Supporting Internal and external audit processes such as Failte Ireland etc

- Liaising with Head Gardener to ensure external recreational gardens are maintained to a 5 star standard

-Liaising with marketing department to ensure lodge profiles are updated regularly and featured on all social media platforms to maximise potential

Requirements

- Experience within the Hotel or a Hospitality industry is highly desirable.

- Experience in facilities or property management is desirable

-Excellent communication and people management skills are essential.

- Opera or equivalent Property Management Systems (PMS) experience is beneficial

- 2/3 year’s Management experience in a similar role is desirable.

-Intermediate Computer Skills with Microsoft (Word, Excel, PP) packages is required.

-Excellent Grooming and Presentation.

We are looking for passionate, motivated and innovative people who take pride in their work to join our professional team. The ideal candidate will be extremely customer focused, responsible, work formally and professionally with excellence, ability to lead a team, organise bookings in balance with the administration, budgeting, payroll, and stock control.

Skills:

Opera Management System, People Skills, Attention to detail, Flexibility, Payroll management